Privacy policy
Last updated: April 2026
This Privacy Policy describes how Doenara (“we”, “us”, or “our”) collects, uses, and shares personal information when you visit or make a purchase from doenara.com (the “Site”). By using the Site, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide
When you place an order, create an account, or contact us, we collect information such as your name, email address, shipping and billing address, phone number, and payment details. Payment details are processed securely by our payment processors and are not stored on our servers.
Information Collected Automatically
When you visit the Site, we automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and pages you view. We also use cookies, pixels, and similar technologies to help the Site function and to understand how visitors interact with our content.
Information From Third Parties
We may receive information from third-party partners such as our payment processors, shipping providers, analytics providers, and advertising platforms.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders, questions, and custom design requests
- Send you marketing communications, if you have opted in
- Improve and personalize your experience on the Site
- Detect and prevent fraud
- Comply with legal obligations
How We Share Your Information
We do not sell your personal information. We share your information only with:
- Service providers who help us operate our business — including Shopify (our e-commerce platform), payment processors, shipping carriers, and email service providers
- Legal authorities when required by law, subpoena, or court order
- Professional advisors such as accountants and lawyers, under confidentiality obligations
Cookies
We use cookies to remember your preferences, keep you signed in, analyze Site traffic, and deliver relevant content. You can set your browser to refuse cookies, but some parts of the Site may not function properly without them.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct or update that information
- Request deletion of your personal information
- Object to or restrict our use of your information
- Withdraw your consent to marketing communications at any time
To exercise any of these rights, email us at contact@doenara.com.
California Residents
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect about you and the right to request deletion of that information. Doenara does not sell personal information.
Children’s Privacy
The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
Security
We use industry-standard security measures to protect your information, including SSL encryption, secure payment processing, and restricted access to customer data. However, no method of transmission over the internet is 100% secure.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact
For privacy questions or to exercise your rights, contact us at contact@doenara.com.